Refund & Cancellation Policy
Last Updated: May 25, 2026
At BitByte Studios, we strive to build premium-grade trade software that provides immense value. We maintain absolute billing clarity regarding our subscription services. Below are the governing procedures detailing cancellations, refunds, and digital fulfillment rules for the LunaQuote SaaS platform.
1. SaaS Subscription Cancellation Policy
Subscribers hold complete control over their billing cycles and may cancel their active plans at any time with zero penalty fees.
- Instant Cancellation: Cancellations can be triggered instantly in under 10 seconds via your Account settings, which redirects securely to the secure payment gateway Billing Customer Portal. Alternatively, you can request a cancellation by emailing our support desk at support@lunaquote.com.
- Access Retention: Upon cancellation, your account retains unrestricted access to your active tier features (including quota balances, diagnostic dashboards, and accounting software syncs) until the final calendar day of your current active billing cycle.
- No Partial Months: We do not offer prorated credits, partial-month returns, or balance rollbacks for subscriptions cancelled mid-cycle.
🛡️ 14-Day Money-Back Guarantee
For new subscribers committing to their first billing cycle, we offer a **14-day 100% money-back guarantee** to ensure complete satisfaction.
To be eligible for a full refund:
- The refund request must be submitted via email within exactly **14 calendar days** of your initial purchase timestamp.
- Your corporate account must have consumed **fewer than ten (10) AI quote generations** in total. This parameter prevents systematically scraping trade data or diagnostic abuse while protecting legitimate trade evaluators.
2. Subscription Refund Rules
Beyond the initial 14-day guarantee period, all subscription purchases (both monthly renewals and annual commitments) are **100% non-refundable**.
- Yearly Contracts: Billed annually at a 20% discount. Once the 14-day window expires, the yearly charge cannot be returned or prorated if you decide to cancel before the 12-month period concludes.
- System Lockouts: If an account is suspended or terminated due to a violation of our seating limits, credentials sharing, or trade guidelines, all access and remaining quote balances are forfeited and ineligible for a refund.
3. Instant Digital Fulfillment Policy
BitByte Studios is a 100% digital SaaS provider, which means **we do not distribute physical goods or ship physical packages**.
- Fulfillment Timelines: Digital fulfillment is **instant**. The exact moment secure payment gateway processes your subscription checkout, your corporate account, quoting quotas, and workspace dashboards are automatically unlocked in your browser.
- Access Delivery: A confirmation email containing your invoice receipt and immediate onboarding portals is dispatched to your registered email address within 60 seconds of checkout.
4. Dispute Resolution & Chargebacks
We encourage subscribers to contact our dedicated billing desk at hello@bitbytestudios.com to resolve any billing disputes, wrong charges, or duplicate transactions. We process valid refund requests promptly. Initiating payment chargebacks through your credit card provider before contacting us voids the 14-day money-back guarantee and may lead to permanent account suspension.
5. Governing Jurisdiction
This Refund and Cancellation Policy is governed under the laws of the State of Georgia, United States of America. Any billing disputes must be filed within the appropriate state and federal courts of Fulton County, Georgia.