Privacy Policy
Last Updated: May 25, 2026
At BitByte Studios, we recognize that your privacy is of paramount importance. This Privacy Policy details how we collect, use, share, and safeguard information provided by our users through our corporate website and the LunaQuote software platform (collectively, the "Services"). By utilizing our Services, you consent to our data collection and protection practices outlined below.
1. Information We Collect
We collect information necessary to operate, maintain, and secure our Services, categorizing gathered data as follows:
- Profile & Registration Data: When creating a corporate account, we collect personal markers, including your name, corporate email address, password, phone numbers, and physical business address.
- Worksite Visual Assets: To run the LunaQuote vision pipeline, users upload trade photographs of job-site equipment (e.g., rusted compressors, broken heat igniters, disconnected attic plenums). These images are stored securely on our servers to display inside your historical dashboard.
- Diagnostic Logs & Pricing Rules: We store customized diagnostic parameters, labor multiplier levels, parts list selections, and invoice metadata necessary to compute and render estimates.
🔒 Secure Merchant Payment Processing Disclosure
All subscription transactions and client payout gateways are outsourced directly to our payment merchant partner, secure payment gateway.
WE DO NOT GATHER, TRANSMIT, PROCESS, OR STORE INDIVIDUAL CREDIT CARD NUMBERS, DEBIT CARD CODES, OR BANK ACCOUNT DETAILS ON OUR LOCAL SERVERS.
All credit card details, payment tokens, and processing commands are securely handled directly by secure payment gateway's secure, PCI-DSS compliant merchant systems. We only retain metadata (e.g., invoice numbers, subscription tier statuses, connect IDs) to facilitate software operations.
2. How We Utilize Collected Data
BitByte Studios processes collected data strictly to achieve our service commitments, including:
- Executing multi-modal AI diagnostics to outline equipment problems and draft estimates.
- Transmitting secure pricing calculations and rendering printable PDF invoice templates.
- Gating SaaS capabilities (e.g., team seating caps, monthly quote quotas) based on active billing roles.
- Syncing project totals and payment indicators with accounting services like accounting software.
- Delivering dedicated customer service, system diagnostics, and security patches.
3. Information Sharing & Third-Parties
We hold a strict policy: WE NEVER SELL, RENT, OR TRADE YOUR USER DATA OR WORKSITE PHOTOS TO ADVERTISERS OR UNRELATED THIRD-PARTIES. We share gathered markers solely with trusted, compliant subcontractors necessary to fulfill our operations:
- secure payment gateway / our secure payment gateway: To manage subscription billing profiles and process client invoice collections.
- AI Vision Providers (advanced machine learning networks): To process vision scanning APIs. Data transmitted to these API endpoints is handled confidentially and is strictly protected against public training reuse.
- Database & Infrastructure Providers: Fully secure web hosting providers hosting encrypted backups.
4. Data Protection & Encryption
We deploy high-grade industry security protocols to protect against unauthorized data modifications, access leaks, or loss. All network communications are encrypted in transit using secure HTTPS protocols. Data stored in our Postgres relational structures and worksite asset files are protected by firewall layers and strict server-side authentication boundaries.
5. Your Privacy Rights (GDPR & CCPA Compliance)
Depending on your jurisdiction (including the European Union under GDPR and California under CCPA), you hold specific privacy privileges regarding the personal data we store:
- Access Rights: You can request a digital copy of all personal markers we hold about you.
- Correction Rights: You can correct incomplete or wrong profile markers instantly in your profile dashboard.
- Erasure Rights: You can request that we delete your personal profile data and worksite photos, taking effect upon the closing of your active billing account.
To exercise any of these privileges, please submit a written inquiry to our privacy desk at hello@bitbytestudios.com.
6. Governing Jurisdiction
This Privacy Policy is written in alignment with United States privacy guidelines and the laws of the State of Georgia, USA. By accessing our services, you submit to our security procedures and georgia jurisdiction for any privacy-related claims.